Upper West Side at 112th Street

“Norman got his vaccines at Bond Vet. Everyone was friendly and professional”

“In May 2024 I brought my rescued domestic short-hair cat in for a check-up with Dr. Keston Smith. (In part I selected Dr. Smith based on his participation in athletics: I want[ed] someone who cares about health, and [too many] past providers not only failed this test but also left me concerned about the impact of their poor decisions on my beloved furry baby. No smokers, vapers, or ridiculously long nails please.) The facility was clean and pleasant, and the staff was gracious. Dr. Smith was professional, knowledgeable, and thorough. I have no complaints about how Dr. Smith handled my usually shy cat (she didn't seem too bothered), and the veterinary medical information he provided solved a longtime mystery (my cat's chronic bad breath when I adopted her was due to dental problems: no vet EVER mentioned it to me, and the cat's teeth looked fine to my unskilled eye, so I never connected the dots). The office followed up with me by email after the exam, which was nice. Why four instead of five stars? My cat received common vaccines during her visit. The staff explained the [expected/usual] symptoms or reactions and what to do in the event of a serious reaction. Two days later my cat was limping. This scared me: the vaccines were done by another person, outside of my view, and limping was not an expected reaction or symptom (I feared the worst: what if my cat was mishandled outside of my view?! Don't panic--the cat is fine). I was able to give this information to the office in an email follow-up. They told me how they'd address this in future visits (yes, there's a way to avoid this). Ultimately, I am fine with how things worked out, and I will bring my cat again to the same location. However, professionals must always keep in mind that they have that all-important burden to inform laypersons (those not in the profession and not knowledgeable about the topic) like me about what to expect. We would ask no less of a facility that provides care to humans. All veterinary care centers should remember that pets are a part of the family for so many of us: we strive to give our pets the best quality of life and care. Overall, I am very pleased and would recommend this Bond Vet location. I will continue to bring my cat to this location.”

“Norman got his vaccines at Bond Vet. Everyone was friendly and professional”

“In May 2024 I brought my rescued domestic short-hair cat in for a check-up with Dr. Keston Smith. (In part I selected Dr. Smith based on his participation in athletics: I want[ed] someone who cares about health, and [too many] past providers not only failed this test but also left me concerned about the impact of their poor decisions on my beloved furry baby. No smokers, vapers, or ridiculously long nails please.) The facility was clean and pleasant, and the staff was gracious. Dr. Smith was professional, knowledgeable, and thorough. I have no complaints about how Dr. Smith handled my usually shy cat (she didn't seem too bothered), and the veterinary medical information he provided solved a longtime mystery (my cat's chronic bad breath when I adopted her was due to dental problems: no vet EVER mentioned it to me, and the cat's teeth looked fine to my unskilled eye, so I never connected the dots). The office followed up with me by email after the exam, which was nice. Why four instead of five stars? My cat received common vaccines during her visit. The staff explained the [expected/usual] symptoms or reactions and what to do in the event of a serious reaction. Two days later my cat was limping. This scared me: the vaccines were done by another person, outside of my view, and limping was not an expected reaction or symptom (I feared the worst: what if my cat was mishandled outside of my view?! Don't panic--the cat is fine). I was able to give this information to the office in an email follow-up. They told me how they'd address this in future visits (yes, there's a way to avoid this). Ultimately, I am fine with how things worked out, and I will bring my cat again to the same location. However, professionals must always keep in mind that they have that all-important burden to inform laypersons (those not in the profession and not knowledgeable about the topic) like me about what to expect. We would ask no less of a facility that provides care to humans. All veterinary care centers should remember that pets are a part of the family for so many of us: we strive to give our pets the best quality of life and care. Overall, I am very pleased and would recommend this Bond Vet location. I will continue to bring my cat to this location.”