May 4, 2020

How We’re Handling COVID-19

How We’re Handling COVID-19

Here at Bond Vet, our mission is to strengthen the human-animal bond through better pet care. Here’s how we’re handling coronavirus — we’ll keep this post updated over the next few weeks so you have the latest information.

It’s imperative for us to be here for your pets in these uncertain times, so we’re open during our regular hours for urgent care.

What’s urgent care? If your pet is experiencing any of the below symptoms, visit or call us immediately: 

  • Vomiting
  • Diarrhea
  • Decreased appetite
  • Ingestion of a toxin(s) (grapes, onions, rat poison, chocolate, medications, etc)
  • Ingestion of a foreign object(s)
  • Coughing
  • Sneezing, nasal discharge
  • Seizures
  • Collapse or weakness
  • Trouble walking, dragging limbs, or unsteady gait
  • Limping or unwilling to walk or use 1 or more limbs
  • Abnormal or trouble breathing, blue tongue or gums
  • Lethargy
  • Scratching ears or skin excessively
  • Squinting, redness or discharge from the eye(s), rubbing eye(s), or inability to open eye(s)
  • Straining to urinate, inability to urinate, going in/out of litter box
  • Straining to defecate
  • Wounds (cuts, bite wounds, abrasions, etc)
  • Bleeding
  • Blood in urine or stool
  • Rabies vaccine
  • Puppy and kitten vaccines

Note: The above is not an exhaustive list. If you think your pet is experiencing an emergency, please contact us. We’re here for you!

If your pet is due for one of the below services, please hold off on visiting us, so we can help people stay as isolated as possible during a critical part of the outbreak:

  • Routine vaccinations
  • Annual checkups
  • Heartworm tests
  • Nail trims
  • Anal gland expressions


Our hours are now 10am to 8pm at all three Bond Vet clinics (Upper West Side, Upper East Side, and Cobble Hill). You can book your appointment online or stop by for a visit.

Drop-Off Exams

To limit traffic to the clinic while also offering veterinary services to those who need it, we are currently focusing on urgent care and all exams are now drop-off. This is how drop-off exams work:

  • Upon arrival, please wait outside the hospital — one of our staff members will come and greet you, check you and your pet in, and take them into the hospital. At this time, we are not allowing clients inside the hospital — this is for your and our staff’s protection. 
  • Your pet will always be accompanied by one of our team members, who’ll ensure your pet is safe and comfortable. We will keep you informed every step of the way and answer any questions you may have.
  • Once inside a doctor and nurse will evaluate your pet, obtain its vitals and then a doctor will call you to discuss the reason for your visit.
  • While on the phone with the doctor, an estimate of costs will be generated and discussed and if you approve, a payment link will be sent via email so that you are able to conveniently pay while you are waiting outside, minimizing your wait time and additional contact time with our staff as an additional protection measure for both you and them.
  • After your pet has been treated, if there is an additional follow-up information that a doctor or nurse needs to share with you (results etc), they will call you to discuss these results and any additional recommended treatment or plan.

Our team has done a great job making our pet parents feel at ease when dropping off their furbabies, and they’ve made an incredible adjustment to the “new normal” we are experiencing. 

Note: If you’re feeling under the weather, we ask that a friend, neighbor or family member bring your pet to Bond Vet — it’s imperative we protect one another during this time. Our doctors are more than happy to call you with updates.


Can’t get to us? We’ve launched telehealth to help provide veterinary care during the age of COVID-19. We’re offering 20-minute virtual exams via Google Hangouts — make an appointment if you have questions or would like to speak with one of our veterinarians. Telehealth is a win-win for us — since we are working with a skeleton crew in the clinic, our team is able to work from home and communicate directly with clients through the app. One of our priorities during this time is making sure we keep our team engaged and working – which means they keep getting paid! 


As a medical facility, hygiene is a top priority for us in normal circumstances, and standard operating procedures have us routinely cleaning all surfaces. In light of COVID-19, we’ve leveled up our cleaning protocols: we’re very frequently disinfecting our lobby, exam rooms, display devices, doorknobs, and other surfaces that may harbor coronavirus.

PPE Donations

We are in a fortunate position to have over-ordered supplies such as face masks, gloves and PPE gowns before the outbreak began. We’ve donated the bulk of our supply to NYC hospitals and shelters in need, while reserving a supply to enable our team to offer vet care during this time. We’re thrilled we are able to help our fellow medical workers during a very critical time.

Our Team

At Bond Vet, we always put our team first — their health and wellness is our utmost priority, as we can’t do what we do without taking care of our team. It has been truly amazing to see how our team has come together in the clinic everyday, in the face of so much uncertainty. We have implemented various coronavirus protocols, from extra cleaning and disinfecting the clinic to incremental hand washing. In spite of it all, morale is high, as our team lives and loves to take care of your pets.

Our clinic teams are working their regularly scheduled hours (pending, of course, if they don’t feel well — they will stay home and have the option to help the team with telehealth). As a young business, we are doing what we can (within reason and CDC guidelines) to keep our doors open so we can continue to take care of our team, and in turn, and your pets. We’re even finding time to keep things light with a Zoom happy hour — highly recommended for separated teams during this time. 

What’s next?

We don’t know how long this crisis will go on, but we plan to continue opening additional clinics throughout NYC and growing our team with amazing veterinary specialists (check out our openings). Look out for an update on our Upper West Side clinic opening in April and our Chelsea clinic this summer!

Embrace Your Pets

In the meantime, remember that data shows pets can not get infected with or transmit coronavirus, so feel free to snuggle up with your little ones for some comfort during this anxiety-inducing stretch of time.


If you have any questions, call, email, message us on our app or live chat with us on our website. We’re also working on a few other solutions to make it easier to keep your pet healthy, including “office hours” with our vets to answer questions you have, because now is a great time to learn. Speaking of which, check out our blog to learn about medical conditions, behavioral issues and more — we’re always adding new content.

Take care of yourself and your pets, and stay healthy!

-The Bond Vet Team