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March 27, 2020

How We’re Handling COVID-19

How We’re Handling COVID-19

Here at Bond Vet, our mission is to strengthen the human-animal bond through better pet care. Here’s how we’re handling coronavirus — we’ll keep this post updated over the next few weeks so you have the latest information.

It’s imperative for us to be here for your pets in these uncertain times, so we’re open during our regular hours for urgent care.

What’s urgent care? If your pet is experiencing any of the below symptoms, visit or call us immediately: 

  • Vomiting
  • Diarrhea
  • Decreased appetite
  • Ingestion of a toxin(s) (grapes, onions, rat poison, chocolate, medications, etc)
  • Ingestion of a foreign object(s)
  • Coughing
  • Sneezing, nasal discharge
  • Seizures
  • Collapse or weakness
  • Trouble walking, dragging limbs, or unsteady gait
  • Limping or unwilling to walk or use 1 or more limbs
  • Abnormal or trouble breathing, blue tongue or gums
  • Lethargy
  • Scratching ears or skin excessively
  • Squinting, redness or discharge from the eye(s), rubbing eye(s), or inability to open eye(s)
  • Straining to urinate, inability to urinate, going in/out of litter box
  • Straining to defecate
  • Wounds (cuts, bite wounds, abrasions, etc)
  • Bleeding
  • Blood in urine or stool
  • Rabies vaccine
  • Puppy and kitten vaccines

Note: The above is not an exhaustive list. If you think your pet is experiencing an emergency, please contact us. We’re here for you!

If your pet is due for one of the below services, please hold off on visiting us, so we can help people stay as isolated as possible during a critical part of the outbreak:

  • Routine vaccinations
  • Annual checkups
  • Heartworm tests
  • Nail trims
  • Anal gland expressions

Hours: As of now, we are committed to keeping our regular hours (12pm to 10pm, every day) at both Bond Vet clinics (Cobble Hill and Upper East Side). You can book your appointment online or stop by for a visit.

Drop-Off Exams: To limit traffic to the clinic while also offering veterinary services to those who need it, we are currently focusing on urgent care and all exams are now drop-off. This is how drop-off exams work:

  • Upon arrival, please wait outside the hospital — one of our staff members will come and greet you, check you and your pet in, and take them into the hospital. At this time, we are not allowing clients inside the hospital — this is for your and our staff’s protection. 
  • Your pet will always be accompanied by one of our team members, who’ll ensure your pet is safe and comfortable. We will keep you informed every step of the way and answer any questions you may have.
  • Once inside a doctor and nurse will evaluate your pet, obtain its vitals and then a doctor will call you to discuss the reason for your visit.
  • While on the phone with the doctor, an estimate of costs will be generated and discussed and if you approve, a payment link will be sent via email so that you are able to conveniently pay while you are waiting outside, minimizing your wait time and additional contact time with our staff as an additional protection measure for both you and them.
  • After your pet has been treated, if there is an additional follow-up information that a doctor or nurse needs to share with you (results etc), they will call you to discuss these results and any additional recommended treatment or plan.

Note: If you’re feeling under the weather, we ask that a friend, neighbor or family member bring your pet to Bond Vet — it’s imperative we protect one another during this time. Our doctors are more than happy to call you with updates.

Telehealth: Can’t get to us? We’ve launched telehealth to help provide veterinary care during the age of COVID-19. We’re offering 20-minute virtual exams via Google Hangouts — make an appointment if you have questions or would like to speak with one of our veterinarians.

Hygiene: As a medical facility, hygiene is a top priority for us in normal circumstances, and standard operating procedures have us routinely cleaning all surfaces. In light of COVID-19, we’ve leveled up our cleaning protocols: we’re very frequently disinfecting our lobby, exam rooms, display devices, doorknobs, and other surfaces that may harbor coronavirus.

Our Team: The health and wellness of our team is our utmost priority — we can’t do what we do without taking care of our team. Our clinic teams are working their regularly scheduled hours (pending, of course, if they don’t feel well — they will stay home and have the option to help the team with telehealth). As a young business, we are doing what we can (within reason and CDC guidelines) to keep our doors open so we can continue to take care of our team, and in turn, and your pets.

Questions? If you have any questions, call, email, message us on our app or live chat with us on our website. We’re also working on a few other solutions to make it easier to keep your pet healthy, including “office hours” with our vets to answer questions you have, because now is a great time to learn. Speaking of which, check out our blog to learn about medical conditions, behavioral issues and more — we’re always adding new content.

Embrace Your Pets: Lastly, remember that data shows pets can not get infected with or transmit coronavirus, so feel free to snuggle up with your little ones for some comfort during this anxiety-inducing stretch of time.

Take care of yourself and your pets, and stay healthy!

-The Bond Vet Team