How We’re Handling COVID-19
At Bond Vet, our mission is to strengthen the human-animal bond through better pet care. Here’s how we’re handling the latest surge in COVID-19, the omicron variant — we’ll keep this post updated over the next few weeks so you have the latest information.
It’s imperative for us to be here for your pets in these uncertain times, so we're open during our regular hours for primary and urgent care.
As a medical facility, hygiene is a top priority for us in normal circumstances, and standard operating procedures have us routinely cleaning all surfaces. In light of COVID-19, we’ve leveled up our cleaning protocols: we’re very frequently disinfecting our lobby, exam rooms, display devices, doorknobs, and other surfaces that may harbor coronavirus.
Our hours are 10am to 8pm at all of our Bond Vet clinics. You can book your appointment online or stop by for a visit.
To limit traffic to the clinic while also offering veterinary services to pets who need it, we may implement drop-off exams and ask you to wait outside prior to your appointment. This is how drop-off exams work:
- Upon arrival, please wait outside the hospital — one of our staff members will come and greet you, check you and your pet in, and take them into the hospital.
- Your pet will always be accompanied by one of our team members, who’ll ensure your pet is safe and comfortable. We will keep you informed every step of the way and answer any questions you may have.
- Once inside a doctor and veterinary nurse will evaluate your pet, obtain their vitals and then a doctor will call you to discuss the reason for your visit.
- While on the phone with the doctor, an estimate of costs will be generated and discussed and if you approve, a payment link will be sent via email. You'll then be able to conveniently pay while you are waiting outside, minimizing your wait time and additional contact time with our staff as an additional protection measure for both you and them.
- After your pet has been treated, if there is an additional follow-up information that a doctor or veterinary nurse needs to share with you (results, etc), they will call you to discuss these results and any additional recommended treatment or plan.
Our team has done a great job making our pet parents feel at ease when dropping off their furbabies, and they've made an incredible adjustment to the “new normal” we are experiencing.
Note: If you’re feeling under the weather, we ask that a friend, neighbor, or family member bring your pet to Bond Vet — it’s imperative we protect one another during this time. Our doctors are more than happy to call you with updates.
Can't get to us? We've launched telehealth to help provide veterinary care during the age of COVID-19. We're offering 20-minute virtual exams via Google Hangouts. Make an appointment if you have questions or would like to speak with one of our veterinarians.
At Bond Vet, we always put our team first — their health and wellness is our utmost priority, as we can’t do what we do without taking care of our team. It has been truly amazing to see how our team has come together in the clinic everyday, in the face of so much uncertainty. We have implemented various coronavirus protocols, from extra cleaning and disinfecting the clinic to incremental hand washing. In spite of it all, morale is high, as our team lives and loves to take care of your pets.
Our clinic teams are working their regularly scheduled hours (pending, of course, if they don’t feel well — they will stay home and have the option to help the team with telehealth). As a young business, we are doing what we can (within reason and CDC guidelines) to keep our doors open so we can continue to take care of our team, and in turn, and your pets.
We don’t know how long this situation will go on, but we plan to continue opening additional clinics throughout NYC and growing our team with amazing veterinary specialists (check out our openings). Get on our email list for updates about the Park Slope and Astoria clinics, coming this winter.
Embrace Your Pets
In the meantime, remember that data shows pets can not get infected with or transmit coronavirus, so feel free to snuggle up with your little ones for some comfort during this anxiety-inducing stretch of time.
If you have any questions, call, email, or message us on our app. We’re also working on a few other solutions to make it easier to keep your pet healthy, including “office hours” with our vets to answer questions you have, because now is a great time to learn. Speaking of which, check out our blog to learn about medical conditions, behavioral issues and more — we're always adding new content.
Take care of yourself and your pets, and stay healthy!
- The Bond Vet Team